Frequently Asked Questions
Everything you need to know about your favorite sheepskin footwear.
Are your boots made from genuine Australian sheepskin?
Yes, all Ever UGG products are crafted using 100% premium Grade-A Australian sheepskin and wool to ensure maximum comfort and durability.
How long does shipping take?
Standard shipping typically takes 3-7 business days within Australia. International orders may take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I choose the correct size?
We recommend referring to our Size Guide located on each product page. Our boots are designed to fit snugly at first as the wool will compress and mold to your feet over time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How should I clean and maintain my UGG boots?
To maintain your boots, we recommend using a specialized sheepskin water and stain repellent spray. For cleaning, use a damp cloth with sheepskin shampoo and avoid direct heat or sunlight during the drying process.